1. Agreement :

• Please ensure that you read and understand all of these terms and conditions carefully before using the Takhawy app and the features contained therein. Your completion of the registration process or continued use of the app or any of our services constitutes your agreement to comply with these procedures and terms and conditions, creating a contractual relationship between you and the Takhawy app that grants you a license from the Takhawy app to use and benefit from the app. This authorization for use and benefit from the app is specific to you as a user of the app and does not entitle you to sell the app or any features or technologies contained therein. If you find any of these terms and conditions unacceptable, do not consent to use the app or benefit from its features.
• Your choice to agree to these terms and conditions should be treated as a binding and legal agreement between you and any of the features offered or used in the app. The app management has the right to terminate this agreement that pertains to you immediately or to suspend the provision of Takhawy services or prevent you from accessing it or any part thereof, at any time and for any reason without prior notice. Additional terms may apply to this agreement in case of conflict regarding the services provided. The app management may amend this agreement from time to time as necessary. Amendments take effect following the publication of the updated agreement by the Takhawy app on the app platform or the publication of modified policies or additional terms related to the service provided.
• Takhawy may provide necessary information, including your contact information or any information requested officially and legally, to relevant parties to settle claims or insurance companies in the event of a complaint or dispute, which may involve an incident occurring between you and an external service provider where this information or data is necessary to resolve the dispute or complaint.

2. App Percentage and Fees :

• - The app's percentage for the captain is 20% of the trip value.
• - The passenger fee is fixed at 18 Riyals per trip.

3. Definitions :

• All terms defined and sent in these terms and conditions will have the meanings assigned to them below:
• 1. In the case of bringing others:
• - The driver has the right to cancel the trip if the customer brings additional people, and the reason for cancellation will be specified as 'bringing others.'
• - A notification will appear for the driver requesting them to wait for 20 minutes until they can communicate with the customer.
• - If it turns out that the customer has indeed brought additional people, 25 Riyals will be deducted from the customer and transferred to the driver.
• - If it turns out that the customer did not bring additional people, the 25 Riyals will be deducted from the driver.
• 2. Canceling the trip while in transit:
• - If the customer cancels the trip while in transit, a notification will appear for the driver to confirm the cancellation.
• - The amount paid in the app will be suspended until a final decision is made by the management, either to return the amount to the customer or the driver, depending on the actions taken.

4. Account :

• Refers to the user account on the Takhawy app that allows the user to use the app.

5. Private Trip :

• - The trip can be canceled free of charge half an hour before the start time.
• - A delay of 15 minutes is allowed after the trip start time, after which the cancellation is considered as if it were after the scheduled time.

6. In the case of a regular trip: :

• - For passengers: If the passenger does not show up, the amount will be refunded to them with a deduction of 25 Riyals.
• - For the driver: If the driver does not show up, the passengers will be compensated by waiving the app fees on the next trip, and 25 Riyals will be deducted from the driver.

7. Ban :

• If cancellation or negative ratings occur three times, the user will be banned.

8. Application :

• Refers to the Takhawy mobile application, including any updates provided from time to time.

9. Registration Data :

• Includes name, phone number used, email, age, and other information that the app may request from time to time, which is provided by users upon registration on the mobile app or otherwise.

10. User :

• Means individuals who have created an account to use the app. 'You' or 'your' or 'yourself' refers to the user utilizing the app.

11. Seat Price :

• Means the amount you are required to pay for using the app, excluding any taxes or additional service fees.

12. Total Price :

• Means the amount you are required to pay for using the app, including any taxes or additional service fees.

13. Working Days :

• Means the official working hours of employees at Takhawy from Sunday to Thursday, or any day when banks in Saudi Arabia are open.

14. Balance :

• Means the value we keep in your wallet on the app, which you can use directly to pay the amount due for booking through available booking channels, which may change from time to time.

15. Traveler :

• Means any person who makes a reservation confirmed by the captain for any vehicle offering its trips through the app.

16. Intellectual Property Rights :

• The ownership rights of the Takhawy app belong to the Takhrir Company for Information Systems, which operates it on its behalf. This includes all visual interfaces, graphics, designs, information, content, computer code for the app, software used, services, and all other elements of the Takhawy app, and all intellectual property rights and rights related to these elements are exclusively owned by Takhawy or the entities authorized by Takhawy. All trademarks, service marks, and trade names are owned by Takhawy and its affiliates and partners in providing transportation services or other providers.

17. Trust and Credibility :

• The Takhawy app derives its trust and credibility from using all documents and information imposed by the Ministry of Transport or the Knowledge Portal through the booking and distribution service request system that is linked and integrated with the technical system in the Public Transport Authority (Wasal Platform). Data is verified to provide complete information about the vehicle's route, driver name, plate number, and others. This trust increases with higher ratings and comments from travelers and vehicle owners, giving an impression of the person you will deal with as a reliable and safe individual. In case of any complaint or report, it is verified through the communication means registered in the customer's account, and appropriate action is taken. The app does its best to recover any lost items.

18. User Accounts :

• The 'Takhawy' app relies on the participation between the vehicle owner and the person wishing to travel to the same destination to achieve the goals of both parties in terms of enjoyment of travel, social interaction, financial return, speed, safety, and credibility. To use most of the services of the 'Takhawy' app, you must register for an effective personal user account and maintain it. Registering an account requires providing some personal information, such as name, address, mobile phone number, gender, age, and national ID number. The user must be aged between 18 and 65 years. Users must maintain the accuracy and validity of their account information, and failure to comply may result in the inability to access the 'Takhawy' platform, including requests for access to personal information or subscribing to create or...